Vendor Terms

# WatsLead Reseller Terms & Conditions **Last Updated: September 1, 2026** These Reseller Terms & Conditions (“Agreement”) govern the registration and use of the WatsLead Reseller Program. By registering as a reseller/vendor with WatsLead, you agree to comply with these terms. ## 1. Reseller Registration To become a WatsLead reseller, you must provide accurate and complete business and contact information. WatsLead reserves the right to verify the information provided during registration. You are responsible for keeping your reseller account credentials secure and for all activities conducted through your account. ## 2. Reseller Services WatsLead may provide resellers with access to WhatsApp API solutions, messaging services, software, dashboards, automation tools, and other communication products offered through the WatsLead platform. The availability and functionality of third-party services, including WhatsApp/Meta services, may be subject to separate policies, restrictions, pricing, or technical limitations. ## 3. Reseller Relationship The reseller is an independent business partner and is not an employee, agent, legal representative, franchisee, or joint venture partner of WatsLead unless expressly agreed in writing. The reseller is responsible for acquiring and managing its own customers and for providing appropriate information and support to its customers. ## 4. Customer Management The reseller may offer WatsLead services to its customers according to the pricing, features, and conditions permitted by WatsLead. The reseller must provide customers with accurate information regarding the services, pricing, limitations, and applicable third-party requirements. The reseller must not make false promises or representations regarding WhatsApp API approval, message delivery, account verification, guaranteed results, or service availability. ## 5. Pricing and Reseller Rates WatsLead may provide special reseller pricing, credits, wallet-based pricing, or other commercial benefits to approved resellers. The reseller may determine its customer-facing pricing, provided that such pricing does not violate any applicable WatsLead, WhatsApp, Meta, or legal requirements. WatsLead reserves the right to modify reseller pricing, plans, features, or commercial terms by providing reasonable notice where applicable. ## 6. Wallet, Credits and Payments The reseller may be required to maintain sufficient balance, credits, or prepaid funds to use certain WatsLead services. Services may be restricted or stopped if the reseller's available balance is insufficient. Payments made by the reseller must be made through the payment methods approved by WatsLead. Unless otherwise agreed in writing, unused wallet balances, credits, subscriptions, or prepaid amounts may be subject to WatsLead's applicable refund policy. ## 7. WhatsApp & Meta Compliance The reseller and its customers must comply with all applicable WhatsApp Business Platform, Meta, and other third-party policies. The reseller must ensure that customers do not use WatsLead services for spam, unsolicited messaging, fraudulent activities, misleading communications, or prohibited content. Customers should communicate with users only where they have the appropriate permission, consent, or lawful basis required under applicable laws and platform policies. ## 8. Prohibited Activities The reseller must not use or allow customers to use WatsLead services for: * Spam or unsolicited bulk messaging. * Fraud, scams, phishing, or deceptive activities. * Illegal products, services, or activities. * Harassment, threats, or abusive communications. * Malware or harmful content. * Fake identities or misleading business information. * Circumventing WhatsApp, Meta, or WatsLead restrictions. * Any activity that violates applicable laws or regulations. * Any activity that may damage the reputation or operation of WatsLead or its service providers. ## 9. Customer Verification WatsLead may require business verification, documentation, website information, business details, or other information for reseller accounts or their customers. The reseller agrees to cooperate with reasonable verification requirements. Approval by WatsLead does not guarantee approval by WhatsApp, Meta, payment providers, or any other third-party service. ## 10. Reseller Branding & White Label If WatsLead provides white-label or reseller branding functionality, the reseller may use such functionality only according to the features and permissions provided by WatsLead. The reseller must not claim ownership of WatsLead's underlying technology, infrastructure, API, software, trademarks, or intellectual property. Any unauthorized modification, copying, reverse engineering, or redistribution of WatsLead technology is prohibited. ## 11. Support Responsibilities The reseller may be responsible for providing first-level support to its customers. WatsLead may provide technical or platform-level support to the reseller according to the applicable reseller plan or support arrangement. WatsLead is not responsible for customer commitments, promises, refunds, pricing disputes, or services independently offered by the reseller. ## 12. Customer Data & Privacy The reseller is responsible for handling customer and end-user information in accordance with applicable privacy and data-protection laws. The reseller must obtain all required permissions and consents before collecting, uploading, storing, or processing customer information through WatsLead. The reseller must not misuse, sell, disclose, or unlawfully process personal information obtained through the platform. ## 13. Account Security The reseller must protect its login credentials, API credentials, access tokens, and other account information. The reseller must immediately notify WatsLead of any suspected unauthorized access, security breach, credential compromise, or misuse of its account. The reseller is responsible for activity performed through its account unless the activity resulted from a confirmed security issue caused by WatsLead. ## 14. Service Availability WatsLead will make reasonable efforts to maintain its services; however, uninterrupted or error-free service cannot be guaranteed. Service availability may be affected by maintenance, technical problems, internet connectivity, WhatsApp/Meta restrictions, third-party outages, regulatory requirements, or circumstances beyond WatsLead's reasonable control. ## 15. Account Suspension WatsLead may temporarily suspend or restrict a reseller account if it reasonably believes that: * These Terms & Conditions have been violated. * The reseller or its customer is engaging in spam or abusive messaging. * WhatsApp or Meta policies are being violated. * Fraudulent or illegal activity is suspected. * The account creates a security, legal, financial, or reputational risk. * False or misleading information has been provided. Where necessary, suspension may occur without prior notice. ## 16. Termination Either party may terminate the reseller relationship according to the applicable commercial agreement. WatsLead may immediately terminate a reseller account in cases involving serious policy violations, fraud, illegal activities, repeated abuse, security threats, or material breach of these terms. Upon termination, the reseller must stop representing itself as an active WatsLead reseller and discontinue access to reseller-only services and materials. ## 17. Intellectual Property All WatsLead software, platform technology, APIs, documentation, designs, trademarks, logos, content, and related intellectual property remain the property of WatsLead or its respective licensors. The reseller receives only the limited rights necessary to use the services under this Agreement. No ownership rights are transferred to the reseller. ## 18. No Guarantee of WhatsApp Approval WatsLead does not guarantee that every reseller or customer will receive WhatsApp Business verification, API approval, template approval, high messaging limits, or uninterrupted messaging services. Such decisions may be made by WhatsApp/Meta or other third parties according to their own policies and systems. ## 19. Limitation of Liability To the maximum extent permitted by applicable law, WatsLead shall not be responsible for indirect, incidental, special, consequential, or business losses arising from the reseller's use of the platform or third-party services. The reseller is responsible for claims, losses, penalties, or disputes arising from its own activities or from activities of customers managed by the reseller where applicable. ## 20. Changes to Reseller Terms WatsLead may update these Reseller Terms & Conditions from time to time. Updated terms may be published on the WatsLead website or reseller panel. Continued use of the reseller account after the updated terms become effective constitutes acceptance of the revised terms. ## 21. Governing Law These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India. Any dispute arising from this Agreement shall be subject to the jurisdiction of the appropriate courts in India. ## 22. Acceptance By registering as a WatsLead reseller/vendor, you confirm that: * You have read and understood these Reseller Terms & Conditions. * You agree to comply with these terms. * You agree to comply with applicable WhatsApp and Meta policies. * You will provide accurate business and customer information. * You will not use or allow the platform to be used for prohibited activities. * You accept responsibility for your reseller account and activities performed through it. **By clicking “Register as Reseller”, “Create Reseller Account”, or a similar button, you acknowledge and agree to these Reseller Terms & Conditions.**